 | | Kyle Hammett | One-stop source for satisfaction Beginning in 2009, RMS will be providing a new mode of communication, service, and support for all clients. We will be accomplishing this with our new Customer Success Manager position. My name is Kyle Hammett, and I am your new Customer Success Manager. Previously, I worked on the RMS Support Team. The Mission of the Customer Success Manager is to ensure that all clients are completely satisfied with the communication, products, support, and customer service provided by RMS.
One of the keys to delivering on the mission of the CSM is to build and maintain a unique one-on-one relationship with each institution and its staff. To help achieve this, I will be visiting many school sites each year. These visits will each be catered to the individual needs of the institution. We will likely discuss business practices and technical structure, review prior and existing support tickets, and talk about your goals and the direction that RMS is headed.
Another of the responsibilities of the CSM is to assist each of you in utilizing the product to the fullest capacity and in the most effective manner possible for your needs. This might mean setting up additional training or assisting you in moving forward with a new module. It might just mean talking through your business practices and determining how to better mold RMS to your processes. I will also be communicating with you via phone and email throughout the year to conduct audits, ensuring continuity of service and levels of operation.
Additionally, I will be attending several of the conferences, trade shows, and RMS Days throughout the country. These events will give us the opportunity to sit down either on an individual basis or as a group to discuss the intricacies of RMS and how the product is used. Of course, at site visits, on conference calls, or at any of the conference type events, I’ll be available to answer any questions you might have.
Throughout the year, I will work both remotely and from our main office here in Raleigh. I will work closely with all team leads and members of each of our departments to make certain that you are receiving top notch service and attention from the very beginning.
In the coming months I will be reaching out to each of you. However, in the meantime, if you have any questions or concerns, please don’t hesitate to contact me.
I’m very much looking forward to continuing to work with each of you and getting to better know your staff and colleagues. I’m excited and eager to use the knowledge and the understanding that I’ve gained during my time with the company in this new role. It will be my mission to make RMS the best it can possibly be for you!
Kyle Hammett
Customer Success Manager
khammett@rms-inc.com
Office: 919.845.9004 ext. 40
Mobile: 919.357.2514
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