Southern Miss Improves Service Using RMS and ImageNow
HE University of Southern Mississippi residence life office began streamlining its housing assignment process in 2003 by implementing RMS. Realizing they could become even more efficient by eliminating the need to search for remaining paper documents, they looked for a document management solution. Ease of use and seamless integration with RMS made ImageNow enterprise document management, imaging and workflow software from Perceptive Software a perfect fit.
Patented LearnMode™ technology allowed Perceptive Software to seamlessly integrate ImageNow with the Southern Miss RMS solution in just one day on site. Now, rather than search through file cabinets or stacks on desks, staff members access all documents associated to a student’s record with a single click from their RMS screens.
“With RMS and ImageNow, the information we need is right at our fingertips. Almost everything we do is in RMS, so having ImageNow linked to student records saves us a lot of time,” said Toni Stringer, technology & telecommunications manager.
“Sometimes a piece of paper is the only thing that determines what course of action to take for a student. ImageNow gives us that document quickly so we can make better decisions,” said Virginia Kittrell, assistant director for business & technology.
Before it could take 30 minutes to track down a document. Now, whether it’s a paper form, e-mail or fax, all documents are securely stored in ImageNow and instantly available to any authorized user. ImageNow enables residence life staff to make assignments more quickly, provide faster service to students and resolve issues more rapidly.
“ImageNow saves us a lot of time and a lot of money,” said Kittrell.
With ImageNow working in concert with RMS, the hallways are no longer crowded with files, the staff doesn’t need to stay late over the summer, and students get better, quicker service.